Guiding you through the process

Dealing with the loss of a loved one can be an overwhelming experience, but you don't have to face it alone. We are here to provide support and help you navigate through this difficult time.

First Steps

In the case of an expected death, where your loved one has been unwell and has passed away, reaching out to us is the best course of action.

By contacting our team, we will relieve you of the immediate stress and begin the necessary arrangements, ensuring that the journey ahead is handled in the most compassionate and professional manner.

Download our Gateway Funeral Services Guide to Navigating the Funeral Journey

For all the information you need - download our guide. 

What to do when a loved one passes

In the unfortunate event of an unexpected death, it is crucial to first contact emergency services by dialling 111. Notify them of the situation and inform them that you would like Gateway Funeral Services to oversee all funeral-related services. This step allows the necessary procedures to be initiated promptly, providing you with the support and guidance you need during this challenging time.

If your loved one was receiving care in a hospital or a rest home, the staff may inquire about your preferred funeral home for conducting the funeral services. Take this opportunity to express your choice of Gateway Funeral Services, allowing us to seamlessly coordinate all the necessary arrangements with the facility.

Our dedicated team is ready to assist you with the utmost care and empathy, ensuring that the death process is handled smoothly. We understand the importance of providing a comforting and respectful farewell for your loved one.

Please remember that you are not alone in this journey. Reach out to us, and let us shoulder the burden of funeral arrangements, allowing you to focus on healing and cherishing the memories of your loved one.

The first decisions